What will my cleaner bring to the service?

We arrive fully equipped with our own professional cleaning equipment and supplies. If you would prefer a specific product or piece of equipment to be used in your home, you are welcome to leave it out for the cleaner.

Our cleaners are instructed to disinfect and change cloths and sponges between services, and to use separate cloths for bathrooms, kitchens, and common areas to maintain hygiene standards.

What if I don’t have parking available for the cleaner?

Parking must be available at the property for our cleaning teams. As we use heavy cleaning equipment, it is essential that we are advised in advance if on-site parking is not available.

If parking is limited, please contact us prior to your booking to confirm whether private or suitable public parking is available. Any parking-related costs or access requirements may incur an additional fee.

If no parking is provided and we are not notified in advance, the service may be delayed or cancelled, and a cancellation fee may apply.

Do I have to be home during the service?

No — this is entirely up to you. You may be home, let the cleaner in and leave, or not be present at all. Many clients provide access via a key or lockbox.

Please note that cleaners generally work most efficiently when the property is free from people and pets.

How do I contact the office regarding my service?

You can contact us via phone, text message, or email during office hours.

Office Hours: Monday to Friday, 9am – 4pm

Phone / SMS: 0421 674 676

Email: prettypolishedcleaningservices@outlook.com.au

What if I’m not happy with my service?

We value all feedback, whether positive or negative. If you’re not satisfied with your service, please email our office with details of the issue and include any relevant photos so we can review and assist.

Can I give the cleaner a key?

Yes. For security reasons, key tags must only display a first name and the first initial of the last name — no phone numbers, addresses, or full names.

Many clients choose to use a lockbox or key safe, which can be purchased from most hardware stores. We highly recommend this option for secure, remote access.

Will I get the same cleaner each service?

Generally, yes. We aim to assign you the same cleaner on an ongoing basis. However, illnesses, emergencies, or unforeseen circumstances may occasionally require a change.

We always try to provide notice where possible, but some changes may be outside of our control.

Is window cleaning interior or exterior?

We clean both interior and exterior windows on single-storey homes only. Exterior window cleaning incurs additional fees.

Do you clean under furniture?

We will vacuum and mop around heavy furniture such as beds and couches, but we do not move heavy furniture due to the risk of floor damage.

Clients are welcome to move furniture themselves if they would like areas underneath cleaned.

How can I cancel my service?

You may cancel your service at any time online or by phone — we do not have lock-in contracts.

Cancellations must be made at least 1 business day before the scheduled service. Cancellations made within 1 business day may incur a $50 fee to cover the cleaner’s loss of wages.

Do you work on weekends?

Our phone lines are closed on weekends. You can contact us via SMS on 0421 674 676, and we will respond as soon as possible.

We do not operate on weekends or public holidays.

How much does a cleaner cost?

We offer high-quality cleaning services at competitive prices. Services can be priced as a flat rate (such as whole-house cleans) or hourly for shorter or customised cleans.

Please contact us for a tailored quote. A minimum of 2 hours per booking applies.

What are some things the cleaner will not clean?

For safety and quality reasons, we do not clean:

High or hard-to-reach areas

Bug-infested properties

Antiques or specialty items

Decluttering

Bodily fluids or blood

Pet waste or litter

Picking up toys or clothes from floors

Washing, drying, or folding laundry